Legal

Data deletion

Last updated 28 October 2026

How to have Whotrack delete your account, one of your websites, or data about a visit, and what stays afterwards.

Delete your account

In the dashboard, open Settings, choose Delete account and type your email address to confirm.

If you have a plan or a trial, Whotrack first cancels it with Creem, immediately rather than at the end of the paid period, so there are no further charges. If Creem can’t be reached, nothing is deleted, and you are asked to try again or write to support@whotrack.com.

Then your account and every website on it are deleted at once, with all their visits, events, goals and email records. Trackers still on your pages stop recording. This can’t be undone. Whotrack sends a confirmation to your email address.

We keep two records: the billing events Creem sent for your account, with the name, email address and country on your Creem customer record removed; and your subscription’s ID with the date of deletion. Nothing removes these records automatically. The record of the confirmation email, which holds your email address, is deleted once the email is sent, or after ten failed attempts to send it.

Delete one website

The dashboard has no button for this yet. Write to support@whotrack.com from your account’s email address and name the website. We delete it with all its visits, events, goals and email records.

Ask by email

You can also ask us to delete your account, or any of its data, by writing to support@whotrack.com from your account’s email address. We do it within 30 days and tell you when it is done.

If you visited a website that uses Whotrack

The owner of that website decides what Whotrack records about its visits, and we act on their instructions. To have data about your visits deleted, ask the owner of that website. The privacy policy lists what Whotrack records.

Backups

Deleted data is overwritten in the database file. It can remain for a short time in the database’s write-ahead log, and in any backup copies of the database until those copies are replaced.