Legal

Refunds and cancellation

Last updated 28 October 2026

You can cancel Whotrack at any time, you are not charged after you cancel, and a charge that should not have happened is refunded in full.

Cancel any time

Cancel in two clicks from Settings in the dashboard: Cancel plan, then confirm. There are no emails, calls or forms. Your plan stays active until the end of the period you have already paid for, and you are not charged again. While a payment is overdue, use Manage billing in Settings to cancel instead.

Deleting your account is different: it cancels the plan immediately, and access ends with the account. The data deletion page explains it.

During the trial

Cancel before day 7 and you are not charged. Cancelling a trial ends it, and your access, straight away.

Refunds

• Charged twice, or charged after you cancelled? We refund that charge in full.
• Not happy after your first payment? Ask within 14 days of it and we refund it in full.

How to ask

Write to support@whotrack.com from the email address on your Whotrack account, and say which charge it is about.